Consumer Financial System

Assesment Risk of Constumer Finacial System should include topics as:

Consumer Financial  Stages System  The SAC that implement the entities must include the following steps: identify, measure, control and monitor all those events or situations that may affect the proper care and protection of financial consumers.

 1. Identification In developing the SAC entities must establish those facts or situations that may affect the proper care and protection of financial consumers. The reasons for requests, complaints or claims should be taken into account in establishing effective improvement actions in respect thereof.
2. Measurement  After the identification step, agencies should measure the possibility and probability of occurrence of events affecting the proper care and protection of financial consumers and their impact should they materialize.
3. Control Institutions should take steps to control events or situations that may affect the proper care and financial protection for consumers in order to decrease the likelihood of occurrence, and implementing appropriate actions and continuous improvement on complaints or claims they arise.
4. Monitoring The entities must make a constant monitoring to ensure that measures that have established effective.
For this purpose, they must meet at least the following requirements:
 a) Provide an effective monitoring process that facilitates the rapid detection and correction of deficiencies in the SAC. In any case, monitoring should be performed at least once a semester.
b) Include descriptive indicators and / or prospective demonstrating the potential events or situations that may affect the proper care and financial consumer protection.
 c) Ensure that the controls are functioning in a timely, effective and efficient.
 d) To establish mechanisms that allow entities to produce statistics on (i) types of complaints and (ii) any claims other judicial or administrative source.
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